Terms and Conditions
Welcome to Oxford Senior Living. We provide an integrated platform and suite of resident-focused solutions to create a smarter, safer, and more connected environment.
By engaging with our services and opting into our communications, you agree to the following terms and conditions.
SMS Communications and Mobile Messaging
When you provide your mobile phone number and opt into our communication programs, you consent to receive text messages from Oxford Senior Living. We use text messaging to deliver strategic insights, support your daily needs, and provide superior service coordination.
1. Types of Messages
Depending on the specific programs you opt into, you will receive the following types of communications:
Marketing Text Messages: These include promotions, special offers, community announcements, and strategic updates regarding new solutions.
Informational Text Messages: These include direct responses to your inquiries, appointment scheduling, account-related updates, and critical service coordination.
2. Message Frequency and Rates
Message Frequency: Message frequency may vary based on your interaction with our team and the specific services you utilize.
Rates: Message and data rates may apply. Check with your mobile service provider for details on your specific plan.
3. Opting Out (STOP)
You have complete control over your communication preferences. To unsubscribe from our text messages, simply reply STOP to any message you receive from us.
After you send the SMS message STOP, we will send you a final confirmation message to verify that you have successfully unsubscribed. After this confirmation, you will no longer receive SMS messages from that specific number or program.
4. Support and Assistance (HELP)
If you experience issues with our messaging program or need additional information, reply HELP for assistance.
For direct support, you can also reach our customer care team at:
Email: [INSERT SUPPORT EMAIL]
Phone: [INSERT SUPPORT PHONE NUMBER]
5. Carrier Liability
Mobile carriers are not liable for delayed or undelivered messages. We deliver messages through secure, integrated technology platforms, but network variables outside of our control may affect delivery times.
Privacy Policy and Additional Terms
We protect your data and privacy with rigorous standards. To understand how we collect, use, and safeguard your information, please review our comprehensive policies:
Privacy Policy: https://oxfordseniorliving.com/privacy-policy/
If you have any questions regarding these terms, please contact our support team using the information provided above.